ORDER,DELIVERY AND RETURN

ORDER,DELIVERY AND RETURN

What should I consider when placing an order?
Firstly, you must pay attention to the complete and up-to-date information of the member form you will fill. In any question arising after your order, our customer representatives will contact you using your contact information in your membership information. Your order will be sent to your delivery address. In order to avoid any problems during the delivery of cargo, you must write your address in full detail.

How can I order?

You need to be a member of our site in order to order via Our site. Once you've created your membership, you can add the product to your cart by visiting the page of the product you want to buy, making your size preference and selecting the "Add to Cart" button. Then click on the "My Cart" on the top right of our page and you can type your payment information after the shipping and delivery information that the system will ask you to give your order.

Which currier company will my order be shipped with?

You will be provided with the list of available currier companies during ordering process, you’ll need to choose among them.

How much is the shipping charge?
The shipping fee to be calculated by the system will be indicated during the selection of the cargo during the order stages.

I have completed order, what happens next?
After your order has arrived to our system without any problem, an email will be sent to the email address you used to create your membership. Our customer representatives will prepare and ship your products in order to deliver your order to you as soon as possible without any problems. We will ship within 4 business days at the latest after we receive your order. When your product is delivered to the cargo company, you will be sent an email to us and you will be informed about the cargo. You can pay by Visa, Visa Electron and Mastercard credit cards, Bank Transfer or Door Payment.

How do I track my order status?
After entering all the orders you have given through our site, you can follow the orders in My Account page.

My order was shipped. How can I check your status?

After you have signed up for your order through Our site, your orders are listed on your account page. You can follow the shipping status of your order by clicking on the cargo link next to your shipment.

What should I pay attention to when delivering the product?
Open the packages you think are damaged during shipment and check them in front of the cargo authority you received. If there is any damage to the product, do not receive the product by holding a record to the cargo company . Please note that after receipt of the product, you acknowledge that the cargo company has fulfilled its duties fully.

Forgot password?
Click on the "I Forgot Password" link on the login page and enter the email address you used when you signed up for the site, in a very short time, you will receive an e-mail with the password you have notified us when you log into the site.

Return Information

Any product You receive is under the warranty of the manufacturer.

You may return your purchased product with the form you have received within seven (7) days from the date of delivery without using the product without opening/destroying the package. Please return the product with a petition or return form containing the product invoice and your order number.

Open and check the packages you think are damaged during shipment in front of the company authority you received. If there is any damage to the product, do not receive the product by holding a record to the cargo company . Please note that after receipt of the product, you acknowledge that the cargo company has fulfilled its duties fully .

It is  not acceptable to refund the products in the form of the package, used, destroyed and damaged.

Customer is obliged to return the product with the status at the moment it was delivered to him and to pay compensation for the loss of the commercial value of the goods in case of use.

In the event that the customer returns or discontinues the purchase, the product price will be refunded within ten (10) days from the moment the product is reached to us. Please note that the credit card product return fee is between 2-6 weeks by your bank. In this period, our company does not have savings.

In the event that it detects any opening, deterioration, breakage, destruction, tearing, usage and other situations in the product and its packaging and if the product cannot be returned as delivered at the time it was delivered to the customer, it will not refund the product and will not refund the price.

For failures that may arise after the product reaches the customer, the manufacturer's authorized services must be consulted.

In accordance with the above conditions, the shipping fee will be paid by the customer in the returned products.

Remittance refunds will be made within 2 working days for credit card refunds in 3 business days. Your bank may not reflect credit card returns to your account on the same day. In this case, you need to call your bank's credit card service. After the "cancelled" warning is issued for your order, the entire price is refunded to your credit card or bank where you remit. Refunds made in installments are reflected by your bank on your credit card every month plus the balance.

                                                                                                                                                          HÜTAN TİCARET TURİZM VE İNŞAAT A.Ş.